We pride ourselves on our rapid service and aim to despatch all orders during 24/48 hours from the day of receipt. All orders received after this time will normally be dispatched the next working day. (working days are monday-friday)
Standard delivery is to mainland UK only. However, there are certain areas that we are able to ship to for an additional delivery chargé to Europe.
As we carry our most popular products in stock, we are able to offer fast delivery times. However, some items may be out of stock and the delivery time may extend beyond the quoted days. If we have any problems with your order, we will contact you to let you know what is happening and offer alternatives for faster delivery times.
If you require your products by a specific date, provided we are able to obtain the products we can arrange an express overnight delivery for an additional charge. Please add this information into your delivery instructions when placing your order.
When goods are delivered, you or someone on you behalf will be required to inspect the goods. The contract of sale is not complete until you accept the goods at the time of delivery. You are within your rights to refuse part or all of the goods before signing the dispatch note.
If someone, other than you, at the delivery address signs for the goods, EBEN-HEZER Ltd will be entitled to assume that person is authorised by you to accept the goods. The person signing for the goods must be 18 years or older.
If at the time of ordering you make a special request for the goods to be left anywhere other than the specified delivery address (for example “behind a fence”) meaning the goods will not be signed for, EBEN-HEZER Ltd will not accept any responsibility for loss or theft of those goods