Term & Conditions
This Web Site, www.eben-hezer.co.uk is operated by EBEN-HEZER Ltd ('we' or 'us'). These terms will apply to all your purchases of items from our Web Site, whether you are ordering online or by telephone. Please read this document carefully and print it off or download it before placing your order.
We may change these terms from time to time. Please check them before you make a new purchase.
You can pay for your order by Visa, MasterCard and PayPal. We will take all reasonable care to keep your order details and payment secure, but, unless we are negligent, we will not be liable for any losses if an unauthorised third party obtains access to your information.
If billing and delivery addresses are not the same, we may require a utility bill for confirmation.
Most prices quoted on our Web Site include VAT. For abroad clients (outside of UK) in European Countries who have VAT EU can be price 0% VAT, but please let us know about it before transfer. We need time to verify it.
YOUR AGREEMENT WITH US
You will receive a confirmation of your placing an order as soon as possible by email - this does not constitute an acceptacnce of the order. A binding agreement only arises once we despatch your order.
Standard delivery is to mainland UK only.
However, there are certain areas that we are able to arrange shipping to for an additional delivery chargé to Europe. Please contact us for further information.
Our delivery charges are as detailed on the “delivery charge” page.
We pride ourselves on our rapid service and aim to despatch all orders during 24/48 hours from the day of receipt (working day only: mon-fri).
As we carry our most popular products in stock, we are able to offer fast delivery times. However, some items may be out of stock and the delivery time may extend beyond the quoted days. If we have any problems with your order, we will contact you to let you know what is happening and offer alternatives for faster delivery times.
If you require your products by a specific date, provided we are able to obtain the products we can arrange an express overnight delivery for an additional charge. Please add this information into your delivery instructions when placing your order.
When goods are delivered, you or someone on you behalf will be required to inspect the goods. The contract of sale is not complete until you accept the goods at the time of delivery. You are within your rights to refuse part or all of the goods before signing the dispatch note.
If someone, other than you, at the delivery address signs for the goods, EBEN-HEZER Ltd will be entitled to assume that person is authorised by you to accept the goods. The person signing for the goods must be 18 years or older.
If at the time of ordering you make a special request for the goods to be left anywhere other than the specified delivery address (for example “behind a fence”) meaning the goods will not be signed for, Anderson Electrical Trade Ltd will not accept any responsibility for loss or theft of those goods.
All items are subject to availability. We can only guarantee availability whilst stocks last. If the goods ordered are unavailable, we will contact you with suggestions of goods of equivalent quality and wherever possible a similar price. We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes out of our control. Any dates we specify for the delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods.
CANCELLATION ANDRETURNS INFORMATION
Important information & time limitations
Any transit damage, shortages or incorrect goods supplied must be noted on the delivery note at the time of delivery.
Please ensure that you thoroughly inspect your goods for any Cosmetic damage, incorrect goods, missing parts or other problems as soon as you receive them, if this is done after delivery has taken place, You are required to contact us within 2 days of delivery of your goods giving full details of any problems for us to arrange for suitable action to be taken.
If you receive goods in a damaged condition, please make a note of this on the despatch note, you will need to notify us of this by email or letter in any case within 5 days from receipt of goods.
Incorrect Goods/Wrong amount of Goods
It is your responsibility to ensure that you have signed for the correct number of goods delivered. At time of delivery you must also check that you have received the correct goods in accordance with your order.
If you find that you have received incorrect goods or the wrong amount of goods, you must make a note of this on the despatch note, you must then notify us of this by email or letter in any case within 7 days from receipt of goods.
Please note: Do not use an item if it is damaged. This counts as acceptance of goods and the item is then non returnable.
If you cancel an order after the goods have been delivered, you will be charged the ACTUAL COSTof collecting the items. Because we subsidise our delivery cost when we initially deliver the item to you, the actual cost of collection is £20.00 for a single item. This cost will be deducted from any refund that is due to you. You may return the items at your own expense and we will charge a re-stocking fee of no more than 15%, this will again be deducted from any refund due to you.
You have the right to cancel your order at any time before goods are delivered to you for any reason.
In compliance with the distance selling regulations you have a Cooling Off period where you may withdraw from this agreement at any time up to 7 working days after the day we have delivered the goods to you. If we have delivered the goods, you must not have used them and must have kept them in the condition they were delivered. You must return them to us or request us to collect them, in either case, at your cost.
When we receive the goods we will inspect them to ensure all manuals, accessories and other components are within the returned package and that the goods are in the condition that we sent them to you with packaging. All items are subject to inspection. If we receive an item that either is not in the condition we sent it or has missing components we shall deduct a reasonable amount to cover any costs to us or return them to you if they are not re-sellable.
Please note, we are unable to take back items that are bespoke/built to order.
We will reimburse any amounts you have paid to us within 14 days having deducted any return, repackaging or retrieval costs and administration fee if applicable.
If after using your product you find that it is faulty, meaning your product shows symptoms of failure preventing basic operation (this does not include any superficial or cosmetic damages, for example scratches or dents). Please contact us at your earliest convenience. We shall then arrange for a replacement to be delivered to you at our expense and for the faulty item to be collected (usually at the same time). We shall require a £20.00 security deposit payment to be taken from your credit card prior to despatching a replacement unit. Once the item has been verified by our in house engineer as being faulty, we shall arrange for a full refund of the £20.00 deposit to be made. If we find that the item is not in its original packaging and has any accessories or components missing, or it is found to not be faulty we will retain the £20.00 payment.
If your item becomes faulty after having been used for more than 28 days, we will arrange to have the unit repaired. There will be a £20.00 charge for the uplift and re-delivery of the unit but any repairs required will be carried out at no cost providing the fault is covered by the terms of the warranty. Full details of which can be found on the “warranty terms and conditions” page.
If, in the unlikely event, you wish to make a complaint, please contact us in writing:
Customer Care Department
6 Broomfield Street
BD21 2BZ Keighley
We shall then fully investigate the matter and contact you within 5 working days from receipt of letter.
This guarantee is in addition to any warranties or conditions implied by law and nothing in these terms affects your statutory rights.
DELAY OR FAILURE TO PERFORM
We shall not be liable to you if we are prevented or delayed in performing of our any obligations to you if this is due to any cause beyond our reasonable control e.g.
An act of God, explosion, flood, fire or accident ,war or civil disturbance, strike, industrial action or stoppages of work , any form of government intervention a third party act or omission
Failure by you to give us a correct email or delivery address or notify us of any change of address
If this happens we shall inform you as soon as is reasonably practicable and if these circumstances continue for 30 days either you or we will be free to cancel the contract. If so, we will give you a full refund of any payment we have received from you within 30 days of cancellation.
DATAPROTECTION ANDPRIVACY STATEMENT
CARING FOR YOUR PURCHASE
Always refer to the operating, care and maintenance instructions in relation to each product.
All contracts formed between us for the purchase of items from this Web Site shall be governed by English law and any dispute shall be subject to the jurisdiction of the English Courts.
If any provisions of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Tell us how we are doing and how we can do it better. We welcome your comments on any aspect of our service to you, so please feel free to contact us with your comments by email or by contacting our customer services department.
We have made every effort to display as accurately as possible the colours of our products that appear on this Web Site. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual product.
While we try to be as accurate as possible, all sizes, weights and measurements quoted are approximate.
The products sold on this Web Site have been designed to comply with the health and safety laws of the UK and we cannot warrant or represent that they comply with any health safety or other legal requirement outside the UK.
Images on our website have either been made accessible by suppliers, manufacturer's, publications, publicists, or been gathered from public-domain sources. We cannot guarantee the reliability or the accuracy of the images. Images on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the manufacturer's brochures or their websites. We will supply the product as supplied to us by the manufacturer.
All reference to manufacturer's names or model or part numbers and any depiction by photographs or drawings are solely for reference and identification purposes. There is no connection or endorsement implied with original assemblers. Product specifications and availability are subject to change without notice.
If you have any queries or require further information regarding our products or your purchase, call our helpful Customer Care operators on +44 1274066026 who will be glad to assist you. Lines are open from8.30am- 4pm from Monday to Thursday and 9am-3pm Fridays.
Alternatively you can e-mail us at firstname.lastname@example.org or write to our Customer Services department at:
6 Broomfield Street
BD21 2BZ Keighley
EBEN-HEZER Ltd is registered in England and Wales, under Company Number 10954444, with a registered office at 6 Broomfield St, Keighley BD21 2BZ